Salary: 14000 - £15500/annum
Category: Customer Services
Job Type: Permanent
Job Location: Elland, West Yorkshire
Posted on: 12/08/2010

Customer Advisor



JOB DESCRIPTION FOR - Customer service Advisor - Salary £15.5K







Customer Service Advisor



• providing help and advice to customers, using the organisation's products or services

• communicating courteously with customers by telephone, email and fax

• investigating and solving customers' problems (these may be more complex or long-standing problems that have been passed over by credit control assistants)

• keeping accurate records of discussions or correspondence with customers; using the diary and task system via “J-Walk” (AS400)

• producing written information for customers, often involving use of computer packages/software;

• learning about our organisation's products and services and keeping up to date with any changes;

• Taking Credit Card Payments / Issuing credit notes / Statements etc

• General administration, - faxing, photocopying, writing letters to customers

• Distribution of Customer Services daily mail to the relevant team members

• Scanning of documents, for our Electronic filing system

• Cancellations from Field staff verification to the customer and cancelling off the system.

• Liaising with Field Staff re price enquiries and customer details.

• Keeping ahead of developments in customer service by, going to meetings and attending courses.







Additionally



Cover for switchboard/Reception when required



Cover for computer / Mail room when required

Vacancy Reference: 109153453
Employer/Agency: HEADS Recruitment Limited